Capabilities Logistics & Warehousing

Keep products moving.

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(Logistics & Warehousing · 01)

Logistics becomes increasingly complicated as order volumes grow, inventory expands and brands begin serving more customers and sales channels.

We manage the operational journey between inventory, warehouse, courier and customer, creating greater coordination across the entire fulfillment process.

We can manage existing logistics infrastructure or help establish new warehousing, fulfillment and delivery operations based on the requirements of the business.

What this covers

01
Warehousing
We coordinate and manage warehousing operations around the inventory profile, order volume and service requirements of each brand. We help establish the processes required for receiving, storing, locating and moving inventory while maintaining accurate visibility over stock. Our role can include managing an existing warehouse relationship, helping appoint a suitable warehousing provider or coordinating the establishment of a new distribution operation.
02
Fulfillment
Efficient fulfillment connects inventory with the customer experience. We manage the processes behind receiving customer orders, picking products, packing shipments and preparing orders for dispatch. We work to establish clear workflows between e-commerce systems, inventory, warehouse teams, customer service and delivery providers so orders can move through the operation accurately and consistently.
03
Delivery Operations
The customer’s experience does not end when an order leaves the warehouse. We coordinate day-to-day delivery operations and helps connect couriers with fulfillment and customer service teams. Delivery issues, failed attempts, delays and operational exceptions can be monitored and escalated so problems are addressed rather than simply passed between different providers.
04
Courier Management
We can source, evaluate, negotiate with, appoint and manage delivery providers on behalf of the brand. We consider service capabilities, geographic coverage, commercial terms, operational requirements and expected performance when evaluating potential courier partners. Once appointed, we can manage the ongoing relationship, monitor performance and coordinate recurring operational issues with the provider.
05
Stock Movement
Inventory may need to move between suppliers, warehouses, distribution centres, stores or other operating locations. We coordinate these movements while maintaining operational visibility over what is being transferred, where it is going and when it is expected to arrive. Where a new operation is being established, we can also coordinate stock counts, reconciliation and the transfer of existing inventory into a new distribution centre.
06
Returns & Exchanges
Returns and exchanges connect several parts of the business: customers, customer service, couriers, warehouses, inventory and finance. We manage the operational workflow between these functions so returned products are collected, received, assessed, restocked or otherwise processed and the appropriate exchange or refund process can be completed.